Shipping / Refund - Neon Signs
Standard Order
- Lead Time - 12-18 working days (production+delivery)
- Fully tracked and signed service
Rush Order (select in the checkout page)
- Lead Time - 8-12 working days (production+delivery)
- Fully tracked and signed service
Once your sign is shipped, our team will send you the tracking number so you can follow the delivery.
Returns/Cancellation
All sales are final once placed on site. After you placed the order, you have 24 hours to cancel your order, after that, we don't accept cancellation in any reason. If your piece is faulty or has any error, of course we can accept a return or replacement for you.
In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at sales@happyneon.com and we will deliver a replacement free of charge.
We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)
If you need any more help whatsoever, please don't hesitate to contact our team via email at sales@happyneon.com.
