Shipping & Returns

Find information about turnaround times, order tracking, cancellations, returns, damaged or defective items, customs and delivery issues, warranty coverage, and other important details about your HAPPYNEON order.

Turnaround Time

Every HAPPYNEON sign is carefully handcrafted, and we take the time needed to ensure it meets our quality standards.

For standard orders, most customers receive their order within approximately 12–21 business days, including production and shipping.

If you need your sign sooner, you can select the Rush Order option at checkout. Rush Orders typically arrive within approximately 8–14 business days.

Please note that both standard and Rush Order timeframes are estimates and are not guaranteed delivery dates. A specific delivery date is only considered confirmed if you have informed us of your deadline in advance and we have expressly agreed that we can meet it.

Unexpected events such as carrier delays, customs clearance, force majeure, or other circumstances outside our reasonable control may affect delivery times. During periods of unusually high order volume, production or shipping may also take a few extra days.

Need It by a Specific Date?

If you need your sign for an event or by a specific date, please let us know before ordering or as soon as possible after placing your order.

We will review your deadline and confirm whether we can meet it. If we can, we will make every reasonable effort to deliver on time. If we cannot, we will let you know before proceeding with the order.

Tracking Your Order

Once your neon sign has shipped, our team will email you a tracking number so you can follow its delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Incorrect Address & Failed Delivery

Customers are responsible for providing a complete and accurate shipping address. HAPPYNEON is not responsible for delays or additional shipping charges resulting from an incorrect or incomplete address, failed delivery attempts, or refusal of delivery.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address or a failed delivery.

Cancellations

Orders may be canceled within 24 hours of being placed.

After this 24-hour period, cancellations cannot be accepted because production may have begun and each neon sign is handmade to your selected specifications and cannot be resold to another customer.

Returns & Refunds

HAPPYNEON offers returns and refunds for faulty or defective products only. We do not accept returns for change of mind, and transit damage is handled through our damage resolution process rather than as a standard return. In accordance with applicable consumer protection laws, we will make every reasonable effort to resolve any product issue.

Depending on the circumstances, the available resolution may include a repair, replacement, replacement parts, a partial refund, or a full refund. Each case is reviewed individually, and any refund relating to the product cost and/or shipping charges will be determined based on the specific circumstances.

Damage in Transit

We recommend inspecting and opening your neon sign as soon as possible after delivery.

If your item arrives damaged, you must notify both HAPPYNEON and the delivery carrier within 7 days of delivery. Each shipment is insured, and claims submitted outside the required claim period may not be accepted by the carrier.

For the purpose of a transit damage claim, the delivery date is the date recorded by the courier and shown in your tracking information.

If you believe your item was damaged in transit and you are still within the 7-day claim period, please email sales@happyneon.com and include all of the following:

• Clear photos or videos showing the condition of the neon sign
• A clear photo of the shipping box, including any visible damage to the outer packaging
• A clear photo of the shipping label on the box

In accordance with applicable consumer protection laws, we will make every reasonable effort to resolve the issue. Depending on the circumstances, the available resolution may include:

• Repairing the product
• Replacing the product
• Sending replacement parts
• Issuing a partial refund
• Issuing a full refund

Defective Items

If your item arrives with a defect or develops a fault, please contact us at sales@happyneon.com and provide clear photos or videos showing the issue.

Our team may ask for additional information or troubleshooting steps to help identify the cause of the fault and determine the most appropriate resolution.

If the issue is covered by our warranty or applicable consumer protection laws, we will work with you to provide an appropriate solution.

Handmade Variations

Because every neon sign is individually handmade, slight variations in appearance and minor color differences may occur. The backing may also show minor handcrafted marks that do not affect the appearance, function, or structural integrity of the sign. Colors may appear slightly different due to screen settings, lighting conditions, and printer calibration. Minor variations that do not materially affect the function, overall design, or intended appearance of the sign are not considered product defects.

12-Month Warranty

HAPPYNEON indoor and outdoor products include a 12-month warranty covering electrical components when the product is used as intended. 

Please note that indoor signs are not designed for outdoor use or for areas where they may be exposed to water or excessive moisture. Improper use, installation, handling, or exposure to unsuitable conditions may void the warranty.

If your sign develops a fault during the warranty period, please contact us. Our team will review the issue and work with you to determine the most appropriate solution based on the cause of the fault.

Warranty Coverage for Hardwired & Installed Signs

HAPPYNEON is not responsible for any costs associated with the installation, removal, or reinstallation of a sign.

If your sign develops a suspected fault, we may ask you to provide photos and videos to help us diagnose the issue. In some cases, the sign may need to be returned to us for inspection, repair, or replacement.

If you choose to have your sign professionally installed or hardwired by an electrician, any costs related to uninstalling or reinstalling the sign remain the responsibility of the purchaser. Where a sign has been hardwired, warranty coverage will be assessed based on the nature of the fault and the installation conditions.

Need Help?

If you have questions about shipping, returns, or an existing order, email us at sales@happyneon.com.