Shipping / Refund
Neon Signs are handmade & custom products, here is the terms for neon signs.
DELIVERY CHARGESDelivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates. We are free shipping right now!
SHIPPING INFOI JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number. Please allow 1-4 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from:
✔️1st Class To U.S. / Worldwide Shipping :
Average transit times to the United Kingdom: 5 - 15 Business days.
Average transit times to the France: 5 - 10 Business days.
Average transit times to the Canada: 5 - 15 Business days.
Average transit times to the United States: 5 - 15 Business days.
Average transit times to International: 10 - 25 Business days.
✔️Priority Insured Worldwide Shipping - Includes Insurance for if your product is lost / damaged / stolen (48/72h processing) - Includes Insurance for if your product is lost / damaged / stolen is the same time frame like 1st Class shipping just we processing your orders in 48/72h.
WILL I RECEIVE A TRACKING NUMBER?We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?You are able to cancel your order! We can accept cancellations within 24 hours of an order being placed. After 24 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL".
DELIVERED ITEMSIf your tracking number status shows delivered with accurate ZIP Code in address which you submitted in our system and you didn’t got your items yet, firstly please check your local post office. Unfortunately items which tracking numbers status shows delivered cannot be refunded, it is the responsibility of your local Post Office.
MY ITEM ARRIVED DAMAGEDWe do ship every item with extra protective packaging. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Refund PolicyWe have a 20-day return policy, which means you have 20 days after receiving your eligible item to request a return for a refund or exchange, subject to our return policy as described below.
To be eligible for a return, your eligible item (and any gift boxes or decorative packaging) must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to make a returnTo start a return, you can contact us to request a return authorization. If your return is accepted, we'll send you a return authorization and instructions on how to return the item. Please do not return your item without authorization or it will be returned to you automatically and you may incur additional return shipping fees.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please allow 5-10 business days from the date of delivery at our warehouse for your return to be processed (additional processing time may be required during peak times including Winter Holidays, Valentine's Day, and Mother's Day)
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question.
Exceptions / Non-returnable items
Certain types of custom or special order items cannot be returned or exchanged, for instance:
Products with Engraving
Custom Enchanted Roses
Special Order Items
Items with the word "custom" or "special order" in the title
Additionally, we cannot accept returns or offer refunds on:
Wholesale Orders or products purchased using any type of wholesale or bulk discounts
Items Damaged in TransitWe insure every package for damage, loss or theft from the time you place your order until the time the items is marked as delivered by the carrier.
Damage must be reported within one week of receipt of the shipment. We will require photos of the damaged item and the packaging. The item and packaging may need to be returned or made available for inspection, so please preserve everything you receive.
In the event of shipping damage we will replace the item. Replacement orders will be sent using standard ground service. If the item is no longer available or cannot be replaced, we will issue a refund for the item.
Shipping Charges Are Not Refundable
Shipping fees paid are not refundable. For orders with free shipping, we will deduct our actual cost of shipping the item to you.
Cost of Return Shipping/ Prepaid Return LabelsIn the event your item arrived damaged or defective we will provide a prepaid shipping label to return the item to us.
In all other cases, the cost of return shipping is the responsibility of the customer. Upon request, we would be happy to provide you a prepaid label to return the item to us. For refunds, the cost of the prepaid label will be deducted from your return. For exchanges, we will collect additional payment for this label at the time the label is provided.
In all cases, including damaged and defective items, it is the customers responsibility to tender the item to the carrier (UPS, USPS, etc.). We do not offer package pickup service.