Shipping policy
Shipment will be carried out by our logistics partners DHL Express, Fedex, UPS, or other shipping company, you can choose the shipping method when you checkout.
All deliveries sent by HAPPYNEON are insured against theft and accidental damage. We ship worldwide. We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, the shipping cost will be charged only once.
Most orders are custom made and delivered within approximately one to three weeks.
We offer free shipping worldwide, but for some Islands or difficult access territories some extra charges can be applied.
DEFINITIONS
“Seller” shall mean HAPPYNEON and its successors and assigns.
“Buyer” shall mean the Buyer or any person acting on behalf of and with the authority of the Buyer.
“Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Buyer if a Limited Liability Buyer on a principal debtor basis.
“Goods” shall mean Goods supplied by the Seller to the Buyer (and where the context so permits shall include any supply of Services as hereinafter defined).
“Services” shall mean all services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits shall include any supply of Services as defined supra).
“Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer.
REFUNDS/ DEFECTS/ RETURN OF GOODS
The Seller will not refund any monies paid or accept any returns for Custom Order Products.
If the Goods arrive to the Buyer in a damaged state, the Buyer is required to notify the delivery agent and the Seller within 48 hours in writing inclusive of photography or a video evidence of the damage to the Goods and associated packaging to verify. Failure to comply with this request and timeframe will void the Seller obligations.
Due to the hand rendered nature of the Goods, they can be subject to variations and slight discolorations. Some variations in color can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.
The Buyer shall inspect the Goods on delivery and shall within forty-eight (48) hours of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
PROCESS FOR RETURNS
Unfortunately, we cannot refund custom products and limited edition installations. Please contact our service team in case of technical problems.
**The shipping costs refer to the neon installations from the online configurator. For other installations other shipping costs may arise, depending on the form and size.
All deliveries sent by HAPPYNEON are insured against theft and accidental damage. We ship worldwide. We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, the shipping cost will be charged only once.
Most orders are custom made and delivered within approximately one to three weeks.
We offer free shipping worldwide, but for some Islands or difficult access territories some extra charges can be applied.
DEFINITIONS
“Seller” shall mean HAPPYNEON and its successors and assigns.
“Buyer” shall mean the Buyer or any person acting on behalf of and with the authority of the Buyer.
“Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Buyer if a Limited Liability Buyer on a principal debtor basis.
“Goods” shall mean Goods supplied by the Seller to the Buyer (and where the context so permits shall include any supply of Services as hereinafter defined).
“Services” shall mean all services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits shall include any supply of Services as defined supra).
“Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer.
REFUNDS/ DEFECTS/ RETURN OF GOODS
The Seller will not refund any monies paid or accept any returns for Custom Order Products.
If the Goods arrive to the Buyer in a damaged state, the Buyer is required to notify the delivery agent and the Seller within 48 hours in writing inclusive of photography or a video evidence of the damage to the Goods and associated packaging to verify. Failure to comply with this request and timeframe will void the Seller obligations.
Due to the hand rendered nature of the Goods, they can be subject to variations and slight discolorations. Some variations in color can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.
The Buyer shall inspect the Goods on delivery and shall within forty-eight (48) hours of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
PROCESS FOR RETURNS
All our pieces are made by hand to order, we can only accept returns/refunds on faulty items, as all pieces are one off made to order. All sales are final.
**The shipping costs refer to the neon installations from the online configurator. For other installations other shipping costs may arise, depending on the form and size.
